DMPQ:What is Citizen Charter? Why Citizen charter is necessary?

by

Citizens’ Charters initiative is a response to the mission for solving the problems which a citizen meets, day in and day out, while dealing with the organisations providing public services. The charter is the declaration of commitment to superiority in service to customers of the department. The citizen charter declares the standards for various services offered. It includes expectations of the Organisation from the Citizens for fulfilling its commitment. Citizen charter is available in India post website.

Citizen charter is necessary due to following reasons

  1. Satisfaction of citizens
  2. Participatory formulation staff and users
  3. Feedback and performance audit
  4. Procedure, Cost, Display
  5. Entitlement of users, services, standards etc.
  6. Simple and useful
  7. Statement of services
  8. Interaction and training of responsive climate
Final Destination for Kerala PSC Notes and Tests, Exclusive coverage of KPSC Prelims and Mains Syllabus, Dedicated Staff and guidence for KPSC Kerala PSC  Notes brings Prelims and Mains programs for Kerala PSC  Prelims and Kerala PSC  Mains Exam preparation. Various Programs initiated by Kerala PSC  Notes are as follows:- For any doubt, Just leave us a Chat or Fill us a querry––